The Nigerian Electricity Regulatory Commission, NERC, has urged prepaid meter users in the country to update their meters before November 24, 2024.

The electricity regulatory commission made this announcement on its X platform, formerly known as Twitter, on Tuesday evening.

NERC stated that the update which is free of charge, would not affect the current prepaid units of users and also advised prepaid meter users to get in touch with their respective distribution companies (DisCos) on the update process.

The statement read: “If you have a prepaid meter, it may be time for an update. From November 2024, you may not be able to recharge your meter. However, updating is easy and free. DisCos shall commence issuance of two free Key Change Tokens (KCTs) which will update your meter.

“The update will not affect the units in your meter nor will it make your meter run faster than usual. Contact your DisCo for more information.”

BuyPower, revealed that prepaid meter users under Kano Disco and Ikeja Electric can get their key change tokens online through the following steps below

For Ikeja DisCo users;

1. Visit https://ie-payments.com/apps/tariff-migration-token/
2. Enter your meter number in the request box.
3. Click on ‘Submit’
4. Two 20-digit Key Change Tokens will be generated just for your meter.
5. Input the key change tokens on your meter and you should be good to go.

For Kano DisCo users;

1. Visit http://customercare.kedco.ng to load KEDCO’s customer care portal.
2. Select your complaint category – ‘Key change token’
3. Put in your name, meter number, e-mail address, phone number, and service address.
4. Click ‘Send Issue’ to submit your request.
5. After a while, check your email inbox for the two 20-digit key change tokens. It should be sent as ‘Key change 1’ and ‘Key change 2’
6. Put in the key change tokens in the right order. Input key change 1 first then press ‘enter’. After it shows ‘Success’, input key change 2 and press ‘enter’.

BuyPower further advised other users to visit the offices of other DisCos to get their key change tokens.